Pogosta vprašanja

Yes, all auctions are hosted online and you can continue bidding from the safety of your home.

Yes, as a private individual you can go to a collection, but you must take into account the local decisions regarding COVID-19. View the auction and lot page for more information.

Yes, but please follow the guidelines that your local government has put in place. Wear a mouth mask, disinfect your hands regularly. Follow the guidelines of our personnel and try to come alone. View the auction page and lot details for more information.

After payment you will receive, as usual, a payment confirmation with your delivery note and possibly an extra link to the a Doodle. With this Doodle you can easily choose a time to pick up your lots. Who pays first chooses first. This way we guarantee a safe collection with respect for everyone's health and the 'social distancing' measures. If there is no Doodle for the collection, please respect the listed date and time.

U are free to appoint a profesional transport company or a courier to collect your purchase for you. Make sure that they have a copy of your delivery note which you receive after payment.

In Belgium and The Netherlands you can use Pick This Up to get your purchases delivered at your doorstep. Check the auction page for more information or visit https://account.pickthisup.nl/auctim.

It is possible to inspect lots for all of our auctions. Please follow the rules implied by your local government. Respect 'social distancing'. Wear a mouth mask. Wash and disinfect your hands regularly. Follow the instructions of our employees at all times and limit your visit to 30 minutes.

Our personnel always wear a mouth mask. We ask that you keep 1.5 meters away from our employees and other buyers at all times. The digital signing of the delivery note on the tablet will be temporarily abolished. Instead, the Auctim partner will sign on behalf of the customer, whereby the customer accepts the receipt by email as an alternative to his signature (if mistakes were made during the preparation of the delivery note, the customer has up to 2 days to respond to this ). Follow all directions and guidelines from our employees.

If you are not satisfied please let us know immediately within 7 days after the collection. If you are logged in, you will find the tab 'MY COMPLAINT' under the 'MY AUCTIM menu'. Via this form, your complaint will be sent to the auction organizer.

At every auction the dates and time are mentionned when and where the visiting day is organized. At that moment you'll have the opportunity to view, test and judge the lot.

It is important that you can judge the merchandise by yourself

It may happen that you are winning a lot, but it is not assigned by the client. What does "temporary assignment" means? On every auction information page you will find if a lot is under "" provisional allocation "" position or not. If it is the case, it means that the client can decide not to sell. The reason is usually the failure of achieving a minimum bid amount. If your parcel is under "provisional allocation", you will always be informed by email after the closing of the auction if your lot is awarded. In most cases you will receive a message within 48 hours. You'll find the info at the bid info on the site if the awarding of the lots is happening by the client after closing of the auction. Usually the highest bidder will be informed after the auction if his bid has been assigned or not

There are two possibilities to place bids : auto-bid and static.

Auto-bid means the bidder has placed a maximum ammount. The system keeps track of the bids without exeeding the maximum ammount. If need be the system will automaticaly place bids over another bidders .

With a static offer you have to introduce the ammount yourself and follow the bids yourself.

A Auto-bid has always priority over a static bid. If for a same lot the same highest bid proxy and static has been placed by two different bidders, the static bid will be registrated but the Auto-bid will have priority. In this particular case for this particular lot, the static bidder will not be the highest bidder anymore.

The computer calculate the total cost during the bidding process (including the auction cost and VAT). The total ammount will be visible before placing your bid. Only after you agreed with the ammount will your bid be accepted. This is an extra control for you. Once your bid has been placed it's binding and cannot be cancelled.

It is not possible to place one bid for different items. You have to place a seperate bid for every item individually. It is however possible to save several items as favorite

No. From the start of the auction the date of the visiting day(s) is/are set. These are the days that Moyersoen forsee her employees to be present on location to oversee and control. Exceptions for another day cannot be granted

The items can be tested during the visiting day.

Electric equipment can be tested by the candidate buyer if done professionally

You can viewing the items during the visiting day. Cars and motorcycles can be inspected and if present  the vehicle documents too. In most cases an employee will start the car or motorcycle on request. It is however not possible to have a test-drive.

In case a visit requires an appointment you'll have to confirm your presence by sending a mail. In most cases the time of the visit is mentionned but the Moyersoen employee wil only be present after you confirmed your presence at the visiting day by mailo info@moyersoen.be

Once your bid on a lot is accepted and it's awarded to you, Moyersoen will send you the specimen invoice to your specified email address. All information concerning pick-up location and date will be mentionned in the mail. After your payment you will receive a payment confirmation and your delivery note in the mail.

On the collection day you have to report to a Moyersoen employee with your delivery note. After signing the delivery note you will be escorted to your lots, where you yourself are responsible for any dismantling and removal of the lot (s). Removal of lot (s) can only on the specified collection day.
 
Note: There are no transport or dismantling accessories present on location. If needed, you must bring your own resources/ tools to transport your lots(s). This will avoid unpleasant situations for you.

You can always mandate someone else to pick up your items with your delivery note at location. You just have to provide the delivery note you got from Moyersoen after reception of your payment to the other person

All available information is mentionned on the auction page as well as on the awarding mail you received

Unless mentionned otherwise on the auction page here are no transportation means present on delivery. The buyer is required to have everything with him necessary to dismantle the purchased items

You don't have to warn someone if you are not able to be present for pick-up. It's enough to pass on your delivery note to the person you mandated to pick-up your items.

To collect items for which you have to make an appointment you have to send a mail beforehand confirming your presence. In most cases the time of the visit is known but an employee of Moyersoen will only be present after u have confirmed your presence by mail at the visiting day. 

Moyersoen does not send items over. You are of course free to send us the courrier-service of your choice the day of hand-over to collect your item.

Don't forget to provide the driver the delivery note before collecting.

The right to return items are not applicable on purchases you do on auctions. Therefore you don't have the right to send items back.

 We always advise you to look at the item before placing a bid. This way you can judge by yourself if the item fulfills your desire. At every auction the information page informs you when and where the visit takes place. If by any chance at the moment of pick-up you realise the description doens't match or if you experience the item being different than when looking at it during the visit you can always discuss this with a staff member of Moyersoen.

 Selling your merchendise is ertainly possible with Moyersoen !

We can sell your goods through combined or specially targetted auctions. We can of course also sell the goods from your place. The money raised by the auction will be transferred on your accoount maximum 2 months after your first contact. In order to be at your service the best way we can we kindly as you to contact us by clicking on the banner on our homepage. we will immediately get in touch for your questions and/or clarifications. afther this we will provide you with our offer and will like you as our newest customer. If by any chance you have questions already please contact us on +32-3-827.21.31.

It is important that you provide us your inventory list together with a picture of the goods and crystal clear pictures by mail. We favor the Excel format.  

 You can certainly sell your goods through Moyersoen !

We are experts recognized by the Tribunal of Commerce for the estimation of industrial movables. The most requested forms are :

TAKE OVER VALUE GOING CONCERN: the total ammount of money earned if sold while the company is still actively working. As far as the buyer continues the current activity of the  place such as it is.

TAKE OVER: is the value of the amount generated by selling the factory after stoping any activity as far as the buyer resumes previous business activities.

LIQUIDATION WORTH : Amount generated by the selling of movables where the buyers have to take care about the dismantling and transport themselves. The amount generated after either an underhand sale or a public sale after the offer was placed under the most ideal circumstances, after the best possible preparations and within a certain timeframe.

EXECUTION VALUE : The execution value is the amount generated by the sale of movables taken away by the buyers themselves. It is the return of the executorial sale according to usual local habits.

 1. Pick-up not the day after - Every day the payments are registrated. Once yours is registrated you will recieve the payment confirmation, the invoice and the delivery note. The last one you will need to bring with you and hand over the day of collection. If you have paid and didn't receive any confirmation at 12 o' clock before pick-up, please ask your bank to provide you a valid payment confirmation and take it with you.

2.  Pick-up the day after - Every day the payments are registrated. Once yours is registrated you will recieve the payment confirmation, the invoice and the delivery note. The last one you will need to bring with you and hand over the day of collection. If you have paid and didn't receive any confirmation at 12 o' clock today before pick-up, please ask your bank to provide you a valid payment confirmation and take it with you.

3. Pick up the same day - If you have paid, please ask your bank to deliver you a valid payment confirmation and take it with you.

Every bid is binding. Not paying and collecting your goods will automaticaly activate the forfeit money procedure. After this your account will be blocked and a bailiff will be assigned. Your account will only be deblocked after the payment of the indemnity ammount.

We inform you that we can change your billing information provided that an administrative cost of 35 EUR is payable on our rack no. BE35 3200 4641 1237 within 3 days with mention of "invoice number / re-invoicing". In addition, if it is a new entity, you must create an account on this new entity. After re-invoicing you will only be able to download your new invoice on your new account. We do not send these separately by e-mail. If we do not receive your payment after 3 days, we can unfortunately no longer adjust your invoice. To avoid this cost in the future, we recommend that you always bid along with the correct account

After control of your VAT number you'll receive a modified invoice without VAT by mail. Control will happen after closure of the auction but will take place before every new auction. Our system issues invoices with VAT automaticaly. These are to be modified after control of your VAT number.

The export documents are to be provided 10 days maximum after the pick-up of the items. Only after having received a complete filled in and correct document an invoice without VAT can be issued and the VAT ammount retransferred. In any case the total ammount VAT included has to be paid before collection of the goods.

The lot descriptions are automatically translated by Google from the source language to the language of your choice. This language is automatically determined by your browser settings unless you have chosen a different language. The language of the invoice is always the source language plus English. If English is the source language, only English will be stated on the invoice.